Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.milostudio.com.au (the “Site”). By using our Site, you agree to the terms outlined in this Privacy Policy.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device. This includes details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information. Device Information is collected through technologies such as cookies, log files, web beacons, tags, or pixels. Cookies are small data files placed on your device that may include an anonymous unique identifier. Log files track actions occurring on the Site and collect data including your IP address, browser type, referring or exit pages, and timestamps. Web beacons, tags, and pixels are electronic files used to monitor how you navigate and interact with the Site.

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect information directly from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this as Order Information. In this Privacy Policy, Personal Informationrefers collectively to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information you provide primarily to fulfill any orders placed through the Site, including processing your payment information, arranging for shipping, and providing invoices and order confirmations. We also use your Order Information to communicate with you, to screen orders for potential risk or fraud, and, where you have given consent, to provide information and promotional offers about our products and services. Device Information is used to help prevent fraudulent activity and to improve and optimize the Site. For example, it allows us to generate analytics about how our customers interact with the Site and assess the effectiveness of our marketing campaigns.

Sharing Your Personal Information

We may share your Personal Information with trusted third-party service providers who assist us in operating the Site and providing our services. For example, we use Shopify to power our online store and Google Analytics to understand how our customers use the Site. Your information may also be shared to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests, or to protect our rights, property, and safety, or the rights, property, and safety of others.

Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements and marketing communications that we believe may be of interest to you. You may choose to opt out of personalized advertising through various services such as Facebook, Google, and Bing, or through the Digital Advertising Alliance’s opt-out portal.

Do Not Track

Please note that we do not alter our data collection or usage practices when we detect a “Do Not Track” signal from your browser.

Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you and to request that it be corrected, updated, or deleted. You may also have the right to object to certain automated processing of your data. Your information may be transferred outside of Europe, including to Canada and the United States, for storage and processing.

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you request that it be deleted. Device Information may also be retained for analytics, fraud prevention, and site optimization purposes.

Cookies

Cookies are small files downloaded to your computer or device to enhance your browsing experience. They allow the Site to remember your actions and preferences, such as login details or region selection, and provide insights into how users interact with the Site. Most browsers automatically accept cookies, but you can manage your preferences through your browser settings. Please note that blocking or removing cookies may affect your ability to fully access the Site.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page. Your continued use of the Site following any changes constitutes acceptance of those changes.

Contact Us

For more information about our privacy practices, or to exercise your rights regarding your personal information, please contact us by email at: info@milostudio.com.au