Shipping Policy

At Milo Studio, all fine art photography prints are made to order. Each print is carefully prepared and packaged to ensure it arrives safely and in excellent condition.

PROCESSING TIMES

As our prints are made to order, please allow additional time for your artwork to be produced before it is dispatched.

Please allow up to 2 weeks for your order to be produced. Then allow additional time for shipping to you depending on your location. Estimated delivery times are between 7-15 business days.

During periods of high demand, production times may be longer. If there is an unexpected delay with your order, we will contact you using the details provided at checkout.

SHIPPING

Once your order has been completed and prepared for dispatch, it will be shipped to the delivery address provided at checkout.

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

Delivery times are estimates only and may vary depending on your location, shipping provider, weather, public holidays and other circumstances outside our reasonable control.

TRACKING

Where tracking is available for your selected shipping method, tracking details will be provided once your order has been dispatched.

Please ensure that your shipping address and contact details are accurate and complete when placing your order. Milo Studio is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer, to the extent permitted by law.

DELIVERY DELAYS

Once an order has been dispatched, delivery is handled by the relevant shipping provider. While we will do our best to assist with delivery enquiries, we cannot guarantee delivery dates or be responsible for delays caused by circumstances outside our reasonable control.

If your order appears to be delayed, please contact us at info@milostudio.com.au and we will assist where possible.

DAMAGED ORDERS

We take great care when packaging your artwork. In the unlikely event that your print arrives damaged, please contact us as soon as possible after receiving your order.

Please provide your order number and clear photographs of both the artwork and its packaging so that we can assess the issue.

For more information, please see our Returns & Refunds Policy.

INTERNATIONAL SHIPPING

International shipping is currently not available. 

CHANGES TO SHIPPING INFORMATION

We reserve the right to update our shipping methods, delivery options, shipping costs and estimated delivery times from time to time.

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

CONTACT US

If you have any questions about shipping or your order, please contact us at:

info@milostudio.com.au