Refund Policy
At Milo Studio, each fine art photography print is made to order with care and attention to detail. Because of this, we do not accept returns or refunds for change of mind.
If your order arrives damaged, defective, or incorrect, please contact us within a reasonable timeframe after delivery. We will review the issue and arrange a replacement or suitable resolution where appropriate.
To help us resolve your request quickly, please include your order number and clear photos of the item and packaging when contacting support.
We take great care in packaging and shipping each print to ensure it arrives in excellent condition. However, if any issues occur during transit, we will work with you and our shipping partners to make it right.
Refunds or replacements are not provided for incorrect shipping information entered at checkout, or for delays caused by postal services or customs processing outside our control.
By placing an order with Milo Studio, you agree to this Refund Policy. We may update this policy from time to time, and any changes will be reflected on this page.
If you have any questions or concerns, please contact us and we’ll be happy to assist.
Every artwork produced by Milo Studio is made to order specifically for you. Each piece is individually printed and prepared upon purchase, rather than held as pre-manufactured stock. For this reason, all orders are considered final once they are placed and confirmed.
We encourage you to carefully review all product details, including dimensions, framing options, materials and delivery information prior to completing your purchase. As each artwork is custom produced, we are unable to offer refunds or exchanges for change of mind, incorrect size selection, framing preferences, or minor variations in colour that may occur between digital screens and the final printed artwork.
Variations in colour and tone can occur due to differences in screen calibration, lighting conditions and printing processes. These minor differences are considered a normal part of fine art production and do not constitute a fault.
DAMAGED OR DEFECTIVE ARTWORK
We take exceptional care in the production, handling and packaging of every artwork. However, if your artwork arrives damaged, defective, or incorrect, we are committed to working with you to resolve the matter promptly.
You must inspect your artwork immediately upon delivery. If you believe your artwork has arrived damaged or with a defect, you must contact us within 48 hours of the documented delivery time. Your email must include clear photographic evidence showing the artwork, the damage or defect, and the external packaging it arrived in, including the shipping box.
This documentation allows us to properly assess the issue and, where relevant, raise the matter with our courier or production partners.
If we determine that the artwork arrived damaged or defective, we will, at our discretion and in accordance with Australian Consumer Law, repair the artwork, replace it, or provide a refund where legally required.
We are not responsible for damage that occurs after the artwork has been unboxed, handled improperly, installed incorrectly, or hung prior to consultation with us regarding a defect. Please retain all original packaging materials until the matter is resolved.
DELIVERY, RISK & SECURITY
Once an artwork has been delivered to the shipping address provided at checkout, responsibility for the artwork passes to the customer. Milo Studio is not liable for artworks that are stolen, lost or damaged after confirmed delivery.
If you are concerned about delivery security, you may request a signature upon delivery by noting “Signature Required” in the checkout instructions. This helps reduce the risk of parcels being left unattended.
Any claim relating to non-delivery must be reported within 48 hours of the documented delivery confirmation so that we may investigate with the shipping provider.
CANCELLATIONS
As all artworks are made to order, production may begin shortly after an order is placed. For this reason, cancellations are not guaranteed. If you wish to request a cancellation, you must contact us immediately after placing your order. If production has already commenced, we are unable to cancel the order.
AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This policy operates in addition to your statutory rights.
SALE ITEMS & GIFT CARDS
Sale items and gift cards are non-refundable unless required under Australian Consumer Law.
FRAUDULENT DISPUTES & CHARGEBACKS
Milo Studio reserves the right to formally dispute any chargeback or payment reversal where an order has been properly produced, fulfilled and delivered. We maintain delivery confirmation records and supporting documentation for all shipments. Where a dispute is determined to be fraudulent or materially misleading, we reserve all legal rights available to us under Australian law.
CONTACT
For all enquiries relating to returns, damages or delivery concerns, please contact: